Frequently Asked Questions (FAQ)

What payment methods do you accept?

We accept the below payments options :

  • American Express
  • Apple Pay
  • Google Pay
  • Mastercard
  • Shop Pay
  • UnionPay
  • Visa

Do you offer free shipping?

Yes, we offer free shipping within The United Kingdom! 

How long will it take to receive my order?

  • Order cutoff time: 5:00 pm (GMT) Greenwich Mean Time (London), after this time we no longer process orders received on that day. For orders processed after cutoff time, one day gets added to the delivery time estimate.
  • Order handling time: 1 to 2 days, fulfilled Monday to Friday. After this time the shipment for the order is delivered to the carrier company and ready for transit.
  • Transit time: 7 to 8 days, Delivered Monday to Friday.

What is your return policy?

Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore. 

When will I get paid after returning my product?

Once we receive your return and approved the return, you will get the refund within 14 days on your original payment method.

How can I track my order?

We will e-mail you a tracking code. You can track your order using our Track Your Order page.

Do you ship internationally?

No, we only ship our products to the United Kingdom.

What should I do if I receive a damaged package?
We apologize for any inconvenience. Please provide clear photos of the problem, and we will cover the return shipping cost and replace the item free of charge. Contact us to arrange the replacement.

What if I want to return an item due to a change of mind?
If you want to return an item due to a change of mind or an order error, please note that you will be responsible for the return postage costs. We recommend that you carefully check your order before finalizing it to ensure your satisfaction.

Can I exchange an item?
Unfortunately, we do not accept exchanges. However, you can return your items within 30 days and place a new order.

Do you charge a restocking fee for returns?
No, we do not charge a restocking fee for returned items.

Can I cancel an order?
Once an order has been placed, it is not possible to cancel. Please review your order carefully before completing your purchase.

Contact Us

Name: Eliora
Address: Utrechtseweg 341, Amersfoort, Utrecht, 3818 EL, The Netherlands

E-mail: info@eliora.co.uk
Tel: +31616051729

Customer service hours:
Monday to Sunday: 09:00 to 17:00
(GMT) Greenwich Mean Time (London)

We aim to reply to your e-mail within 1 day.